Privacy Policy/ Datenschutz

Last updated: November 01. 2023

KMA Audio Machines UG (“KMA”, “us”, “we”, or “our”) operates the www.kmamachines.com website.

This page details our policies regarding the collection, use and disclosure of Personal Information when you use our websites (the Service). We will not use, share or disseminate this information with any external party, except as described within this Privacy Policy.

By using the Service, you agree to the collection and use of information in accordance with this policy.

KMA complies with EU GDPR Regulations (“GDPR”) which came into force on 25 May 2018. GDPR relates to the collection, use, and retention of personal information and personal sensitive information and the laws apply to companies within the European Union who process or control data. KMA has gone through the process of certifying that it adheres to GDPR Regulations and has taken all required actions to adhere where required. If there is any conflict between the terms in this privacy policy and GDPR, GDPR shall take precedent.

For users in the United Sates, we may transfer Personal Information and usage statistics that we collect about you from your country or jurisdiction to other locations where our data and service are stored and provided, including the UK and Europe. Privacy and data protection laws in your jurisdiction may differ from UK or EU GDPR Regulations. By using the KMA website and service, you consent to the transfer of information to the UK and the EU and the use and disclosure of information about you, including Personal Information, as described herein.

What information do we collect?

We collect information from you when you visit/register on our site, place an order or subscribe to our newsletter.

When signing up to our newsletter, ordering, requesting warranty service/repairs or registering on our sites, as appropriate, you may be asked to enter your: name, phone number, physical postal address and e-mail address. You can, however, browse our site anonymously.

What do we use this information for?

We use this Personal Information for providing and improving the Service.

However, any of the information we collect from you may be used in one of the following ways:

To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails The email address you provide for order processing or signing up to our newsletter may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, KMA includes detailed unsubscribe instructions at the bottom of each email.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service as intended.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties may have access to your Personal Information, but only to perform these tasks on our behalf and are obligated not to disclose or use this information for any other purpose.

Security

The security of your Personal Information is of paramount importance to us, so when you enter sensitive information (such as credit card information for purchases), we encrypt the transmission of that information using 256-bit transport layer security technology (TLS).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. There is no guarantee that information may not be accessed, copied, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications at all times.

International Transfer

Your information, including Personal Information, may be transferred to and/or maintained on systems located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to any transfer that may occur.

Links to other sites

Our Service contains links to other sites that are not operated by ourselves. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s privacy

Our Service does not address anyone under the age of 13.

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with any Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 13 without verification of parental consent, we will take immediate steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time. If we decide to change our privacy policy, we will update the Privacy Policy modification date above.

Contact us

If you have any questions about this Privacy Policy, security on our Website or wish to make a privacy complaint, you can contact us.

In compliance with GDPR, KMA commits to resolve complaints about your privacy and our collection or use of your personal information. US, UK and other non-EU based individuals with inquiries or complaints regarding this privacy policy should first contact:

KMA Audio Machines UG & Co.KG Genslerstrasse 13a 13055 Berlin Germany

We have appointed a data protection officer who can be contacted via hello@kma-machines.com

If your complaint is not satisfactorily addressed, and your inquiry or complaint involves human resource data, you may have your complaint considered by an independent recourse mechanism: for EU/EEA Data Subjects, a panel established by the EU data protection authorities (“DPA Panel”). For visitors in Germany, the following link provides a list of data local protection officers and their contact details: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

For non-EU residents, you should contact the state or national data protection or labour authority in the jurisdiction where you work. KMA agrees to cooperate with the relevant national DPAs and to comply with the decisions of the DPA Panel.

Should your complaint remain fully or partially unresolved after a review by KMA, you may be able to, under certain conditions, seek arbitration or judicial review.

If you have any questions about this Privacy Policy, please get in touch.